Technical Support Executive

 

Description:

We are looking for a Technical Support Executive. As an ideal candidate, you have a bachelor's degree in computer science and excellent written communication skills.

 

Responsibilities:

 

  • Customer Assistance: Providing timely and effective support to customers using cloud services. This involves troubleshooting technical issues, answering inquiries, and guiding customers through problem-solving steps.
  • Technical Troubleshooting: Diagnosing and resolving technical issues related to cloud hosting, services, and applications. This may involve analyzing logs, interpreting error messages, and utilizing various diagnostic tools.
  • Incident Management: Managing and prioritizing incoming support tickets or incidents based on severity, impact, and urgency. Ensuring service level agreements (SLAs) are met for response and resolution times.
  • Escalation Management: Escalating complex or critical issues to higher-level support or engineering teams for resolution while ensuring proper communication and follow-up with customers.
  • Documentation: Creating and maintaining documentation such as FAQs, knowledge base articles, and troubleshooting guides to assist customers in resolving common issues independently.
  • Communication: Providing clear and concise communication to customers regarding the status of their support tickets, updates on ongoing incidents, and proactive notifications about service maintenance or disruptions.

 

Requirements:

  • Bachelor's degree in a relevant technical field
  • Excellent written and verbal communication skills

 

Organization Devrims
Industry Executives Jobs
Occupational Category Technical Support Executive
Job Location Karachi,Pakistan
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2024-02-11 7:49 am
Expires on 2024-03-27