Technical Support Engineers

 

Description:

Soliton is seeking Technical Support Engineers who will help support our customer base as well as our development team. This is a position where you are responsible for taking customer issues and triage them; you will also be working with our software engineering team to troubleshoot and resolve the issues, if required.

 

Key Activities:

  • Troubleshoot problems reported by customers and help solve technical issues
  • Answer questions from customers as well as prospective customers about the features and capabilities of our solutions
  • Develop customer-facing documentation for our solutions on an as-needed basis
  • Communicate customer needs and wishes to our product team.
  • Log and track customer issues, and communicate status back to the customer
  • Address issues resulting from application monitoring to ensure system availability
  • Work in highly secure environments

Required Skills:

  • Excellent understanding of the technical fundamentals of the web-based applications
  • Hands-on experience in relational databases (SQL Server, Oracle) a huge plus
  • Knowledge in HL7 (V3 preferred), XML, and web services
  • Experience working with enterprise systems such as Jboss and WebLogic
  • Excellent troubleshooting ability in a Microsoft Windows environment. Experience working in a SaaS environment a plus.
  • The ability to be a good listener, and to really understand a customer problem or question and help them solve it
  • Bachelor’s degree in Computer Science, technical field, or equivalent experience
  • Minimum 3 years relevant work experience
  • Experience with Electronic Medical Record Software like EPIC, AllScripts, AdvancedMD, AthenaHealth, Elation, eClinicalWorks, etc is a plus
  • Excellent written and verbal communication skills
  • Strong customer service skills
  • Strong organization skills

Organization Soliton Technologies
Industry IT / Telecom / Software
Job Location Lahore,Pakistan
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 3 Years
Posted at 2019-09-08 8:21 am
Expires on 2019-12-20