Technical Support Engineerbv

Description:

We are seeking a technically skilled and customer-focused Support Engineer to join our team. This role is pivotal in delivering exceptional technical support for our Laboratory Information System (LIS) and Billing Management System. The ideal candidate will have hands-on experience in resolving technical issues, ensuring smooth system performance, and providing support for software installations and configurations.

As a Support Engineer, you will act as a bridge between our clients and internal teams, ensuring that all software components function reliably. You will work within a dynamic team and interact with cloud infrastructure (AWS), development teams, and customers to maintain optimal software performance and support standards.

Key Responsibilities:

• Deliver technical support to users of our LIS and Billing Management System.

• Troubleshoot and resolve software issues related to performance, integrations, and functionality.

• Collaborate with development and DevOps teams to resolve escalated or complex technical problems.

• Accurately document, diagnose, and communicate support tickets and resolutions.

• Monitor application and system logs to identify and address issues proactively.

• Assist in onboarding new clients with software installation, configuration, and system integration.

• Develop and maintain a robust knowledge base, FAQs, and support documentation.

• Identify recurring technical issues and assist in implementing long-term solutions.

• Ensure high customer satisfaction by managing and resolving support requests efficiently.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related discipline.

• 1–3 years of experience in a technical support or Support Engineer role, ideally within the healthcare or laboratory software domain.

• Familiarity with LIS, EHR, and Medical Billing Systems and their integration workflows.

• Experience supporting cloud-hosted applications, especially on AWS.

• Excellent verbal and written communication skills to interact with clients and internal teams.

• Strong organizational and time-management skills, with the ability to work independently.