Technical Support Engineer

Description:

H-Tech Supports is actively hiring a Technical Support Engineer to join our dynamic team in Gulberg, Lahore. This role is perfect for fresh graduates or early career professionals who have a passion for technology, strong troubleshooting abilities, and enjoy providing technical assistance to customers. If you’re looking to kickstart your career in technical support, this is the perfect opportunity for you to gain valuable experience in a professional environment.

Key Responsibilities:
✅ Diagnose, troubleshoot, and resolve customer technical issues related to systems, software, and hardware.
✅ Provide timely and accurate feedback to customers, ensuring clear communication throughout the resolution process.
✅ Research and identify solutions to technical problems using both internal documentation and external resources.
✅ Escalate unresolved issues to relevant internal teams, ensuring complex problems receive appropriate attention.
✅ Maintain accurate records of technical issues and their resolutions for future reference.
✅ Create and update technical documentation to assist future troubleshooting and support processes.

Qualification:
✔ Bachelor’s degree in Information Technology, Computer Science, or a related field.

Skills Required:
✔ Strong problem-solving skills and a logical approach to troubleshooting.
✔ Excellent communication skills to interact effectively with customers and internal teams.
✔ Basic understanding of enterprise IT systems, software, and hardware.
✔ Ability to document processes and create clear, user-friendly guides.
✔ A positive attitude, adaptability, and willingness to learn and grow within the role.

Working Hours:
✔ Monday to Friday: 12:00 PM to 9:00 PM
✔ Saturday: Work from Home