Technical Support Engineer



What You’ll Do

  • Determine how to resolve support issues -- what changes need to be made to underlying data/hardware/process and how to apply them with minimal user disruption.
  • Determine root cause of errors/bugs -- use the data and tools we have to trace the origin of data inconsistencies and bugs and report them to L3.
  • Perform analysis of data to determine impact/prevalence of issues -- use analytics tools like Looker.
  • Utilize tools developed by the engineering team to modify user/vehicle data for resolving support issues.
  • Communicate with customers if needed for escalated, urgent inquiries to minimize customer churn.

What We’re Looking For

  • Minimum working experience of 1 year in customer and/or technical support (preferably as a Technical Support Engineer)
  • Must have excellent written and verbal communications skills
  • Fluent in spoken and written English.
  • Team player and can work in a professional environment.
  • Computer Science/Engineering background.
  • Should be an exceptional performer.
  • Familiar with Hardware and Firmware level troubleshooting.
  • On-Call rotation flexibility

Organization Motive
Industry IT / Telecom / Software Jobs
Occupational Category Technical Support Engineer
Job Location Islamabad,Pakistan
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2023-01-26 10:59 am
Expires on 2024-01-07