Technical Support Engineer

 

Description:

What You’ll Do

  • Determine how to resolve support issues - what changes need to be made to underlying data/hardware/process and how to apply them with minimal user disruption.
  • Determine root cause of errors/bugs - use the data and tools we have to trace the origin of data inconsistencies and bugs and report them to the Technical Leads.
  • Perform analysis of data to determine impact/prevalence of issues -- use analytics tools like Redash.
  • Utilise tools developed by the engineering team to modify user/vehicle data for resolving support issues.
  • Communicate with customers for reported issues, escalated cases, and urgent inquiries to minimise customer churn.
  • Report on-duty if you are engaged as the On-Call Technical Support Engineer in the rotation.

What We’re Looking For

  • Minimum 1 year tenure in Technical Support or 2 years in Customer Support
  • Fluent in spoken and written English
  • Team player and can work in a professional environment
  • Computer Science/Engineering educational background
  • Should be an exceptional performer
  • Familiar with Hardware and Firmware level troubleshooting
  • On-call rotation flexibility

Organization Motive
Industry Engineering Jobs
Occupational Category Technical Support Engineer
Job Location Islamabad,Pakistan
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2023-01-20 11:07 am
Expires on 2023-03-06