Technical Support Coordinator

Description:

Responsibilities

• Diagnose and troubleshoot technical issues, including account setup and configuration
• Responsible for overseeing daily operations and proactively resolving system issues
• Track computer system issues through to resolution, within agreed time limits
• Properly escalate unresolved issues to appropriate internal teams
• Prioritize and manage several open issues at one time

Qualifications

• Bachelor's degree in computer science, information technology, or similar.
• 1+ years of experience as a support engineer
• Must be flexible to cover any 24x7 shift (nights and weekends) as needed