Technical Support Consultant

Description:

Joblogic, a UK-based product company and a leader in Field Service Management (FSM) software, is hiring a Technical Support Consultant for its Lahore office. This full-time role focuses on customer onboarding, data migration, technical support, and working with SQL databases. The successful candidate will play a crucial role in enabling a seamless transition for clients by handling data mapping, validation, import processes, and custom reporting.

With over 450+ employees across the UK, Pakistan, and Vietnam, and operations spanning over two decades, Joblogic has recently entered a high-growth phase. You’ll be joining a dynamic, fast-paced team with a strong roadmap for professional growth.

Key Responsibilities:

• Manage data onboarding processes for new customers.

• Validate and rectify customer data using advanced Excel functions.

• Convert raw data into formatted import templates and upload using utilities.

• Write and test SQL queries to extract data from Azure DB.

• Conduct Zoom meetings with clients to gather technical requirements and guide data migration processes.

• Maintain documentation and issue logs via Jira and internal platforms.

• Respond to support requests and escalate technical issues according to SLAs.

• Translate technical requirements for non-technical audiences.

• Assist with internal data reporting using Excel and Power BI.

• Coordinate with cross-functional teams to resolve complex issues.

Essential Requirements:

• Advanced MS Excel skills (formulas, pivot tables, data manipulation).

• Working knowledge of SQL scripting and database handling.

• Experience with reporting and visualization tools such as Power BI.

• Minimum 2 years of experience in a similar role, preferably within the SaaS or FSM sector.

• Excellent verbal and written English communication.

• Prior experience using ticketing systems (e.g., Jira) and conducting client-facing video calls.

• Ability to handle technical documentation and root cause analysis.

• Strong multitasking and problem-solving skills.

• Team player with a proactive mindset and willingness to learn.

Nice-to-Have Skills:

• Familiarity with Python for automation or scripting.

• Experience working in Azure DevOps environments.

• Prior hands-on use of Jira for issue tracking.

• Basic understanding of modern relational databases.

Job Timings:

• Monday to Friday: 12:00 PM – 8:30 PM (Pakistan Time)

Benefits & Perks:

• Market Competitive Salary

• Medical & Life Insurance (including family coverage)

• OPD & Provident Fund

• Gym Facility Access

• 45 Working Hours/Week (Max)

• 29 Annual Leaves, plus 8 Sick/Compassionate Leaves

• Remote Work during pandemic situations

• Company Trips

• Professional growth and learning environment

Hiring Process:

1. Initial screening call with HR

2. First interview with team lead

3. In-house technical test

4. Final interview with manager/team lead