Systems Support Specialist Iii

Description:

What You’ll Do

• Provide real-time support for issues related to Salesforce and other integrated platforms; troubleshoot, escalate, and resolve issues in a timely manner.
• The administration and support of Salesforce.com includes but is not limited to: User management, data import/update, bug investigations, and enhancements.
• Analyze and Prioritize enhancement requests and make appropriate changes and/or escalate to the change advisory board when necessary.
• Ability to manage workload and projects, many on a time-sensitive basis while still maintaining accuracy with strong attention to detail.
• Assist in developing detailed and high-level technical design documents.
• Analyze and Prioritize enhancement requests and make appropriate changes and/or escalate to the change advisory board when necessary.
• Create and update documentation for different audiences within the team.
• Focus on continuous learning and early feedback loops.

What We’re Looking For

• Engineering background with understanding of technology related to business solutions
• Minimum 2 years of implementing, operating, maintaining or using Salesforce.com with hands-on administrative, configuration and process management experience
• Skill set that includes command of working independently, setting priorities, handling multiple tasks with concentration, speed and accuracy to meet deadlines
• Native or bilingual spoken and written English skills
• Salesforce Administration Certification (Required)
• Salesforce Advance Administration and Sales Cloud Certification (Preferred)
• Strong analytical, facilitation and problem-solving skills
• Understanding of Salesforce.com’s Sales and Service Cloud Architecture