Survey Officer

Description:

We are looking for a detail-oriented Survey Officer - Outbound to join our team. In this role, you will be responsible for conducting outbound survey calls to gather valuable customer feedback. Your insights will play a direct role in shaping customer experience strategies and service improvements at one of Pakistan’s leading automotive brands.

Key Responsibilities

• Conduct professional outbound calls to collect structured customer feedback.
• Accurately record and document customer responses in the designated system.
• Maintain a high level of professionalism and empathy during customer interactions.
• Meet daily and weekly call targets while ensuring quality of data collection.
• Provide summarized insights and reports to the relevant teams.

Qualifications & Requirements

• Education: Bachelor’s degree (mandatory).
• Experience: 1.5–2 years of proven experience in outbound calls, tele-surveys, customer service, or call center operations.
• Skills:
• Exceptional verbal communication and phone etiquette.
• Ability to handle rejection and stay motivated in a target-driven role.
• Strong listening skills and attention to detail.
• Basic proficiency in MS Office/Excel for data recording.