Support & Upsell Executive

Description:

Proceed is seeking a proactive and client-focused Support & Upsell Executive to join our dynamic Design & Development team. If you excel at communication, enjoy problem-solving, and have a passion for growing client relationships, this is the perfect opportunity to advance your career in a creative agency environment.

In this role, you will manage client queries, provide exceptional support, and identify upselling opportunities across our design, development, and branding services. You will serve as a vital link between clients and internal teams, ensuring projects run smoothly while fostering long-term client satisfaction.

Key Responsibilities:

• Respond promptly and effectively to client queries, ensuring excellent support for ongoing projects.

• Identify and present upselling opportunities for additional design, development, and branding services.

• Coordinate communication between clients and internal teams to guarantee timely and successful project delivery.

• Build and maintain strong, long-term relationships with clients to promote satisfaction and loyalty.

• Keep thorough documentation of all client interactions and communications.

Candidate Profile & Skills:

• Excellent verbal and written communication skills.

• Basic understanding of web design and development services.

• Sales-oriented mindset with the ability to recognize client needs and upselling opportunities.

• Strong organizational skills and diligent follow-up ability.

• Previous experience in client support or upselling is a plus.

Perks & Benefits:

• Competitive salary with an attractive incentive structure.

• Clear growth opportunities within a creative, fast-paced agency environment.

• Collaborative and positive work culture.