Support Engineer

Description:

We are looking candidates for our team. Females who fullfill criteria are encouraged to apply

Perform In-depth troubleshooting to identify the root cause by eliminating step-by-step possible root causes of the reported incident /issue
Ability to provide technical guidance to other technical support staff
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Able to coordinate and discuss technical issues with development and T3 teams
Maintain overall ownership of client's issues and services, ensuring that they receive resolution within a committed SLA
Perform comprehensive root cause analysis and advise how to avoid such incidents in the future
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
Document knowledge in the form of knowledge base tech notes and articles

The ideal candidate will have

2-3 years experience in a technical support role
Advanced understanding of Databases (MS SQL/MySQL), Server Operating Systems (CentOS, Ubuntu, Windows servers), basic knowledge of shell scripting, Networks & TCP/IP.
Basic understanding of containerized applications (Docker containers) and automation
Basic understanding of APIs/middleware and authentication