Description:
This job gives you great chances to learn and grow, both as a person and in your career. You can become an expert in energy and sustainability, which means learning how to use energy wisely and protect the environment. You will get to work with many different people, including top leaders at companies, and learn important things about the industry. You’ll also make lots of useful connections for your future. You will work with people from different teams, like the
Product Management team. Together, you will help plan and improve new products. This teamwork will help you learn even more and give you more opportunities to succeed in your job.
Responsibilities
- Provide comprehensive client support for S&P Global's Horizon Group products, mainly Energy Transition, Sustainability, and Risk Data solutions through phone, email, and client consultation channels – primarily to financial clients.
- Troubleshoot and resolve client inquiries and workflow challenges by analysing technical issues and providing comprehensive solutions while maintaining deep expertise in Energy Transition methodologies, sustainability frameworks, and data risk assessment protocols
- Collaborate with Product, Engineering, and Sales teams to escalate complex cases and communicate client feedback that helps drive product improvements and enhancement priorities
- Maintain detailed case documentation and contribute to knowledge base development while supporting team training initiatives and onboarding processes for new colleagues
- Assist with incident response during system issues by following established protocols and ensuring timely client communication to minimize business disruption
- Support process improvement initiatives and participate in client satisfaction efforts while developing professional knowledge of energy transition and sustainability market trends
- Perform other duties as assigned
Required Qualifications
- Bachelor’s degree in Business, Finance, Economics, or related field is a must, along with at least 3 years of industry experience—preferably within the energy or financial sectors is highly preferred.
- 3 - 5 years of experience in client support, customer success, or technical support roles, preferably within financial services, data analytics environments.
- Prior knowledge of the Financial Institutions industry would be an asset.
- Strong analytical and problem-solving skills with experience using support platforms such as Salesforce Service Cloud for case management and client communication.
- Excellent written and verbal communication skills with demonstrated ability to explain complex technical concepts to diverse audiences within Financial Corporates and manage multiple client relationships simultaneously
- Passionate about building relationships with customers and reaching out to them through pro-active calling or emails on a regular basis.
- Excellent written and verbal communication skills with demonstrated ability to explain complex technical concepts to diverse audiences within Financial Corporates and manage multiple client relationships simultaneously.
- Tech savvy around AI concepts and prompts, and comfortable working in a fast-paced, data-driven working and high-pressure environment.
- Excellent organizational, time and project management skills. Ability to handle multiple projects and priorities in a professional and timely manner.
- Flexible to work on weekends or public holidays.