Specialist, Crm Operations

Description:

Responsibilities

• Pricing new sale and renewal quotes in Salesforce
• Draft contracts for new sale and renewal through create a contract (CAC) tool within Salesforce
• Assisting internal partners in fixing net renewal rate (NRR) in salesforce Einstein and providing support
• Participating in data governance projects and assist with clean-up activities within salesforce.
• Participating in integration projects and assist with providing meaningful solution.
• Resolving general inquiries related to new sales and renewals.
• Providing subject matter expertise while performing the root cause analysis of issues within OTC system to ensure better data quality and client buying experience.
• Collaborate with different internal departments such as order management, legal, fulfillment, Cash apps and collections to resolve client queries.

Requirements

• Strong comprehension, oral and written communication skills.
• Knowledge of MS office (Word, Excel, and PowerPoint) is a plus.
• Familiarity with Salesforce is a plus
• Attention to detail, self-motivation, positive mindset, excellent work ethic