Description:
Within 30 Days You Will
- Understand the current channel processes in place.
- Develop an in-depth understanding of channel digitalization.
- Develop in-depth understanding of compliance processes and their impact on channel performance.
- Coordinate and liaise with regional teams and Mobilink Bank’s operational teams on DFS channel performance
- Act as the POC of DFS Channel of contacts among, regional teams, alternate delivery channel partners, MMBL teams and other internal partners
- Develop understanding of what value the DFS Channel team provides at Jazz Cash
Within 60 Days, You Will
- Preparation and dissemination of timely reports to channel.
- Understand all the channel queries with respect to products, promos, agent onboarding, cash management solutions and new system developments.
- Review, analyse and improve channel processes with regards to helpline and MMBL back-end teams.
- Build rapport with stakeholders such as regional teams, MMBL operations team and DFS Executives to work along the to achieve company goal.
- Identify opportunities and strive for continuous improvements in all processes.
- Revamp and identify improvement areas in merchant onboarding processes.
- Get in depth knowledge of merchant sign ups and QR deployments.
- Develop comprehensive understandings of existing processes, commission structures and schedule of charges to be able to respond to all queries pertaining to commissions and taxation.
Within 90 Days To Onwards You Will
- Ensure smooth customer experience for ADC client registration fulfilling all regulatory and compliance requirements.
- Strong coordination with MMBL data operations team for smooth execution of client onboarding
- Initiate improvement areas in cash management solution for channel where agents are able to manage float management through partners, reducing reliance on traditional franchise channel.
- Analyses and benchmarks DFS performance areas; providing feedback for further improvement
- Serving as a contact person for all information flow for internal DFS and external (Regional Teams, MMBL & DFS) communication
- Performance bench-marking for visibility and generating actionable insights for the management