Specialist

Description:

The Team: The Revenue Operations team is a global group with members in Pakistan, India and the Philippines. The team supports the commercial front-line team throughout the Order-to-Cash (OTC) workflow, focusing on Lead to Cash processes through Salesforce CPQ. The team continuously evolves by integrating operations with various departments to assist an expanding range of individuals and teams.

The Impact: The Revenue Operations team plays a crucial role in enhancing the commercial buying experience and streamlining the overall sales and revenue cycle. This role is responsible for improving team efficiency, positively impacting the entire Commercial organization and the client experience. Key responsibilities include providing administrative support to frontline sales representatives and relationship managers within the Salesforce CPQ and billing system.

What’s in it for you: The company is committed to being an equal opportunity employer and fostering a results-driven meritocracy. High standards and accountability are valued at all levels. The organization seeks to identify and reward extraordinary performance with growth opportunities. As growth and new initiatives are planned, there will be opportunities to advance to more specialized roles and become a valuable resource for the team.

Responsibilities

• Draft and manage contracts for new sales and renewals using DocuSign, ensuring compliance with legal requirements and internal policies.
• Process opportunities for new sales and renewals in Salesforce CPQ, ensuring that all pricing is accurate and aligned with company standards.
• Coordinate with the Legal team, Order Management, Fulfillment, Client Financial Relations, Cash Apps, Finance, Sales Crediting and other OTC teams to resolve client queries efficiently and effectively.
• Generate and analyze SFDC reports to provide insights on sales performance, operational efficiency, and areas for improvement within the Revenue Operations process.
• Participate in data governance projects, assisting with data clean-up activities within Salesforce to maintain high data quality standards.
• Address general inquiries related to new sales and renewals via chat, email, or phone, providing timely and effective support to both internal stakeholders and clients.
• Conduct root cause analysis of issues within the OTC system, aiming to improve data quality and enhance the overall client buying experience.

Requirements

• Strong comprehension, verbal, and written communication skills, enabling effective interaction with various stakeholders.
• Proficiency in MS Office applications, particularly Word, Excel, and PowerPoint, is preferred to facilitate reporting and documentation.
• Familiarity with Salesforce CPQ and billing systems is advantageous, as it will enhance the ability to perform job functions effectively.
• Attention to detail, self-motivation, a positive mindset, and an excellent work ethic are essential to thrive in a fast-paced environment.