Description:
Overjet is seeking a Solutions Engineer to serve as a pivotal technical anchor for our customers. This role is responsible for the end-to-end technical implementation and successful onboarding for all customers utilizing our core AI product, IRIS, and our Revenue Cycle Management (RCM) solutions.
The ideal candidate possesses deep technical aptitude, exceptional customer communication skills, and the drive to quickly understand and integrate complex technical systems. You will translate customer requirements into deployable solutions, execute the technical setup, and act as a primary technical liaison, ensuring a seamless, high-quality customer experience from kickoff through go-live.
Responsibilities
As the Solutions Engineer, you will be responsible for the full lifecycle of product deployment and customer onboarding, spanning technical strategy, hands-on execution, and expert customer communication:
- Serve as a primary point of contact for customer implementations, ensuring smooth onboarding and technical setup.
- Own the Technical Implementation Lifecycle: Serve as the primary technical point of contact, ensuring a smooth, timely, and successful technical setup for customer implementations across all company products.
- Design and Execute Solutions: Translate unique customer technical environments and business requirements into effective implementation strategies and the best possible technical solutions.
- Technical Scoping and Alignment: Conduct detailed technical scoping calls to gather requirements, manage implementation timelines, and ensure alignment on deliverables across internal stakeholders (Sales, Engineering, Customer Success).
- Hands-on Configuration: Perform all necessary hands-on technical configuration, user management, system integrations, and data pipeline tasks for successful deployment.
- Quality Assurance: Ensure all customer technical engagements consistently exceed expectations for response quality, timeliness, and the overall customer experience.
Qualifications
- 3+ years of experience in a customer-facing technical position (e.g., Solutions Engineer, Implementation Engineer, Technical Account Manager).
- Strong written and verbal communication skills, with the ability to clearly convey complex technical concepts to non-technical business and clinical audiences.
- Proven technical proficiency in:
- Query Tools and Database Systems (e.g., SQL).
- Cloud environments and basic networking/IT knowledge (e.g., AWS, GCP, Azure).
- Scripting/Programming languages like Python.
- Strong ability to evaluate, troubleshoot, and follow-up on complex technical and integration issues.
- A passion for delivering exceptional customer service and acting as a proactive problem-solver.
- Ability to work independently, manage multiple complex projects simultaneously, and thrive in a fast-paced, high-growth environment.
- Bachelor’s Degree in Computer Science or a related technical field is strongly preferred.