Description:
Required Skills & Experience
- 4–6 years of experience with ServiceNow, specifically CSM, ITSM, and HRSD modules.
- Strong knowledge of workflows, cases, incidents, requests, SLAs, and knowledge management in ServiceNow.
- Proficiency in JSON authoring and working with structured data.
- Solid understanding of SQL for data analysis and task validation.
- Ability to design realistic enterprise scenarios that map to ServiceNow processes.
- Experience in AI model training workflows, contributing to the creation of structured training data.
- Strong prompt engineering skills for crafting effective instructions.
- Analytical thinking, attention to detail, and logical structuring.
- Strong communication skills + customer facing experience is a BONUS