Servicenow Itom Discovery Engineer

Description:

Job Responsibilities

• Work with process owners to understand the process requirements related to the capture of configuration data and develop technical specifications and solutions
• Work with systems managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information
• Creation of custom discovery patterns as needed
• Discovery troubleshooting and pattern remediation
• Provide visibility to the performance and issues related to Discovery
• Collaborate with Infrastructure Architects to understand IT technology strategy that guide which requirements need to be gathered
• Work with Application SMEs to create and validate Service Maps for key applications
• Participate in Configuration Management meetings and Story Time where appropriate
• Perform day to day administration of the ServiceNow Service Mapping and Discovery tool, including mapping additional defined business services into the tool as defined
• Maintain the integrity of the Service Mapping tool across production and non-production environments
• Assisting in troubleshooting patch / release management issues, and upgrades
• Review the data being populated into the CMDB and act as partial owner of the CMDB