Service Supervisor

Description:

Job Description

The incumbent will be responsible for:

Resolve the most critical problems in appliances.

• Provide telephonic guidance and propose a solution to
  outstation customers / ASCs for generic faults in appliances.
• Arrangements of spares for complaints from Parts section of
  the service center.
• Provide attended and critical complaints’ feedback to
  Service Manager on a daily basis.
• Keep follow-up and coordinate with workshop and field
  technicians to maintain updated information on repair status.
• Ensure complaints are being attended according to the company’s
  standard.
• Prepare and maintain necessary documents and reports.
•  Ensure the controlling and effective utilization of the
  workforce.