Service Manager

Description:

• Ensure highest level of quality services reduce repeat repairs and response to customers.

• Conduct Visit Authorized Service Centers (ASC) on regular basis to monitor performance and provide guidance to improveservice quality levels.

• Ensure availability of parts and maintain sufficient stock according to market requirement.

• Ensure all requirements of ISO 9001:2015 (QMS) are fulfilled and work is in accordance to defined standards also ensure zero nonconformance in any external and internal       audit.

Skills/Competencies:

. Customer Oriented.

• Managing Resources.

• Team Building.

• Planning & Organizing.

• Time Management.

Requirements:

• BSc Mechanical Engineering

• B-Tech (Hons)

 • 3-5 years' experience in Service Center Operations and Customer complaints management