• Ensure highest level of quality services reduce repeat repairs and response to customers.
• Conduct Visit Authorized Service Centers (ASC) on regular basis to monitor performance and provide guidance to improveservice quality levels.
• Ensure availability of parts and maintain sufficient stock according to market requirement.
• Ensure all requirements of ISO 9001:2015 (QMS) are fulfilled and work is in accordance to defined standards also ensure zero nonconformance in any external and internal audit.
. Customer Oriented.
• Managing Resources.
• Team Building.
• Planning & Organizing.
• Time Management.
• BSc Mechanical Engineering
• B-Tech (Hons)
• 3-5 years' experience in Service Center Operations and Customer complaints management