Service Manager

Description:

WE'RE HIRING! SERVICE MANAGER

JOB REQUIREMENT

RESPONSIBILITIES

B.TECH MECHANICAL BSC.

MECHANICAL ENGINEERING

2-4 YEARS [Experience in customer services of Appliances Industry

• Ensure the highest level of quality service; reduce repeat repairs and prompt response to customers & dealers

• Mootor, control and minimize operational expenditure and manage within the allocated budget Conduct Visit Authorized Service Centers (ASC) on a regular basis to monitor performance and provide guidance to improve service quality levels Coordinate with Sales Teams and Dealers to ensure that all complaints are resolved

• Ensure timely reporting & feedback to CSD Head Office on critical issues

• Ensure availability of spare parts and maintain sufficient stock according to market requirement Ensure all requirements of IS090001:2015 Quality Management System are fulfilled and work is in accordance with defined standards

• Planning and Organizing, \

• Managing Resources,

• Customer Orientation,

• Team Building,

• Communication Skills -