Service Desk Agent

Description:

Key Responsibilities:

-Monitor and manage service tickets and engineer dispatch.

-Track check-ins, time sheets, and completion reports.

-Communicate with clients and engineers, ensuring accurate task execution.

-Update internal systems and prepare daily reports.

-Support service delivery, escalations, and role onboarding.

-Experience with Odoo or similar ERP systems is a plus.

Requirements:

-2+ years in service desk, dispatch, or IT coordination.

-Strong English communication skills.

-Proficient in MS Excel, Word, and ticketing tools.