Service Delivery Project Manager

Description:

SharpBrains Limited, a dynamic and rapidly expanding company, is looking for a Service Delivery Project Manager to join its team in Lahore, Pakistan. This is a high-impact role for a proactive and results-oriented professional with a strong background in managing the execution of client projects and ensuring consistent, high-quality service delivery.

As a Service Delivery Project Manager, you will play a key role in coordinating cross-functional teams, managing complex project timelines, and delivering optimal outcomes that meet and exceed client expectations. The ideal candidate should possess exceptional communication and organizational skills, as well as the ability to thrive in a fast-paced environment with shifting priorities.

Key Responsibilities:

• Oversee and manage the end-to-end delivery of client services and projects.

• Develop and maintain detailed project plans, schedules, and timelines to ensure timely execution.

• Monitor team and project performance, identifying areas for improvement and implementing enhancements.

• Facilitate collaboration between internal departments to align resources with project goals.

• Ensure all deliverables meet quality standards and client requirements.

• Maintain regular communication with all stakeholders, providing updates on project status and milestones.

• Drive client satisfaction through consistent performance, proactive problem-solving, and efficient delivery processes.

Requirements:

• Proven experience in service delivery, project coordination, or project management roles.

• Strong leadership, time-management, and multitasking capabilities.

• Excellent verbal and written communication skills.

• Ability to manage multiple projects simultaneously and adapt to changing priorities.

• Problem-solving mindset with a focus on efficiency and quality.

• Must be based in Lahore and available for immediate joining.