Service Delivery Coordinator

Description:

H-Tech Supports is looking for a motivated and detail-oriented 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐲 𝐂𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐨𝐫 to join our team! The ideal candidate will manage projects, oversee resources, and ensure smooth communication for successful task and project delivery.
🔑𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬
• Adhere to project budgets, schedules, and scopes
• Deliver high-quality project outputs
• Manage global resources & maintain accurate HR/engineer data
• Develop & execute project communication plans
• Maintain and update project portals daily
• Oversee issue/risk/resource/quality management
• Take ownership of tasks from Booking → Execution → Billing → Escalation
• Manage client and engineer databases
💻 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐒𝐤𝐢𝐥𝐥𝐬
• Respond to customer queries via email & calls within SLA
• Generate tickets for incident management
• Coordinate on open cases & provide timely updates
• Troubleshoot and guide customers according to policies
𝐒𝐨𝐟𝐭 𝐒𝐤𝐢𝐥𝐥𝐬
• Proficiency in Microsoft Office Suite
• Strong email etiquette & communication skills
• Positive, proactive, and detail-oriented mindset
• Ability to collaborate with diverse individuals
• Knowledge of customer service principles
📌𝐉𝐨𝐛 𝐃𝐞𝐭𝐚𝐢𝐥𝐬
• Experience: 6 months – 1 year
• Location: Gulberg, Lahore
🕒 𝐖𝐨𝐫𝐤𝐢𝐧𝐠 𝐇𝐨𝐮𝐫𝐬:
• Monday to Friday – 11 AM to 8 PM
• Saturday – Work from Home

𝐖𝐡𝐲 𝐇-𝐓𝐞𝐜𝐡 𝐒𝐮𝐩𝐩𝐨𝐫𝐭𝐬?
At H-Tech Supports, we foster a collaborative and growth-oriented work environment where you can thrive. If you’re ready to take the next step in your career and make a real impact — we’d love to hear from you!