Service Ambassador

Description:

Responsibilities:

• Collaborate closely with the Branch Manager to enhance our sales performance, with training provided on Immigration programs.
• Welcome and assist walk-in clients, guiding them to the appropriate department/Advisor.
• Address client inquiries and provide general information about our Immigration programs while collecting initial client information.
• Cultivate and nurture business relationships by attending meetings and networking events in coordination with the Branch Manager.
• Acquire new business through various methods such as cold calling, email outreach, client meetings, and referrals.
• Participate in complaint management following guidelines set by the Branch Manager.
• Support the Branch Manager in sales efforts and respond to client inquiries related to Immigration.
• Recommend potential upgrades or additional services of interest to clients.

Requirements and Skills:

• Proven experience in a relevant role, such as Business Development Officer, Service Ambassador, Assistant to CEO, or similar, for 2 to 3 years.
• Bachelor's or Master's degree from a reputable institution.
• Strong negotiation and client collaboration abilities, excellent communication skills, proficiency in Microsoft Suite, management capabilities, creativity, and a personable personality.
• Willingness to travel as needed, both domestically and internationally.