Senior L&d Specialist

Description:

IPS (Information Process Solutions) Pakistan is looking for an experienced and results-driven Senior L&D Specialist to lead and execute learning and development initiatives that strengthen employee capabilities, improve performance, and support business growth.

The ideal candidate will have strong expertise in Training Needs Analysis, instructional design, facilitation, leadership development, learning analytics, LMS administration, and stakeholder management.

Major Job Responsibilities
Learning & Development Strategy: Design, implement, and continuously improve L&D programs aligned with organizational goals, business requirements, competency frameworks, and employee development needs.
Training Needs Analysis: Conduct TNA using performance data, manager feedback, employee assessments, competency gaps, surveys, and business requirements to identify learning priorities.
Training Program Management: Plan, coordinate, and deliver onboarding, technical, soft-skills, leadership, customer service, communication, compliance, and functional training programs.
Learning Content Development: Develop and update training materials, facilitator guides, presentations, assessments, e-learning content, job aids, SOP-based learning materials, and other learning resources.
Facilitation & Delivery: Facilitate engaging classroom, virtual, and blended learning sessions using adult-learning methodologies, activities, simulations, case studies, and practical exercises.
Leadership & Career Development: Support leadership development, succession planning, career development, mentoring, coaching, and high-potential employee development initiatives.
Performance & Capability Development: Partner with managers and HR Business Partners to identify performance gaps and implement targeted development interventions.
Learning Analytics & Effectiveness: Track attendance, completion rates, assessment scores, learner feedback, knowledge retention, behavioral change, and business impact. Prepare L&D dashboards and management reports.
LMS & Learning Technology: Manage LMS activities including course assignments, learner records, completion tracking, assessments, training calendars, and learning reports.
Stakeholder Management: Collaborate with HR, department heads, team leaders, SMEs, and external training providers to identify requirements and deliver effective learning solutions.
Training Evaluation: Measure training effectiveness through learner feedback, knowledge assessments, post-training performance, manager feedback, and business KPIs.
Continuous Improvement: Research emerging L&D trends, learning technologies, instructional design practices, and industry best practices.
Training Calendar & Coordination: Develop and maintain monthly and quarterly training calendars, coordinate trainers and participants, manage logistics, and ensure timely execution.
Documentation & Compliance: Maintain accurate training records, employee learning histories, competency documentation, evaluations, certifications, and other L&D documentation.
L&D Projects: Lead or contribute to strategic HR/L&D initiatives including competency mapping, employee engagement, assessment centers, career frameworks, onboarding enhancement, and organizational development programs.
Required Knowledge, Skills & Abilities
Area Requirements 

L&D Knowledge Strong understanding of L&D principles, adult learning, instructional design, competency development, TNA, and training evaluation. 

Training Delivery Strong presentation, facilitation, public speaking, coaching, and classroom management skills. Instructional 

Designability to design structured learning journeys, training modules, assessments, facilitator guides, and learning materials. Business 

Amenability to understand business requirements and translate organizational challenges into practical L&D solutions. 

Analytical Skills Strong analytical and problem-solving abilities with experience using training data, performance metrics, surveys, and dashboards.

Communication Excellent written and verbal communication skills with the ability to engage employees, managers, senior leadership, and external stakeholders. 

Stakeholder Management Ability to build strong relationships with department heads, managers, trainers, SMEs, and employees.

Project Management Ability to manage multiple L&D initiatives, timelines, stakeholders, vendors, and training programs simultaneously. 

Coaching & Development Knowledge of coaching, mentoring, feedback, performance improvement, career development, and leadership development.

Technology Comfortable using LMS platforms, digital learning tools, virtual training technologies, AI-enabled learning tools, and HR technology.

Other / IT Skills
Microsoft Office Suite: Advanced knowledge of PowerPoint, Excel, Word, and Outlook.
PowerPoint: Ability to create professional, engaging, and visually effective training presentations.
Excel: Ability to create training trackers, dashboards, reports, pivot tables, and analyze L&D data.
LMS: Experience using or administering Learning Management Systems.
Virtual Training: Proficiency with Microsoft Teams, Zoom, Google Meet, or similar platforms.
E-Learning Tools: Knowledge of Articulate Storyline/Rise, Canva, or similar content-development tools is preferred.
HRIS: Working knowledge of HRIS and employee learning/training modules.
AI Tools: Ability to leverage AI tools for content development, assessments, training personalization, research, and productivity.
Reporting & Dashboards: Ability to develop and present L&D dashboards and management reports.
Digital Learning: Understanding of blended learning, e-learning, microlearning, virtual learning, and self-paced learning methodologies.
Education & ExperienceEducation
Bachelor's degree in Human Resources, Business Administration, Organizational Psychology, Education, or a related field.

A Master's degree or relevant L&D certification will be preferred.

Experience
2–6 years of relevant experience in Learning & Development, Training, Talent Development, or Organizational Development.
Experience in BPO, IT, SaaS, healthcare, construction, or other fast-paced corporate environments will be an advantage.
Proven experience independently managing training programs and L&D projects.
Experience working with senior stakeholders and business leaders is preferred.
Key Performance Indicators (KPIs)
Training completion rate
Training attendance and participation
Training effectiveness score
Learner satisfaction score
Knowledge/assessment improvement
Post-training performance improvement
Training Needs Analysis completion
L&D program implementation rate
Employee development plan completion
Leadership development program effectiveness
LMS data accuracy and utilization
Internal trainer/facilitator effectiveness
Training ROI and business impact
Employee capability and competency improvement