Senior Coordinator Sales Coordination

Description:

• Main Objectives of this position:
• Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd.
• Function and duties:
• Support the Sales Executives with relevant sales tasks including follow up on ongoing and new business with customers
• Preparing and sending of rate quotations to customers
• Monitor quotation and customer performance including tenders and follow up with customers where required
• Give clear handover info to Customer Service (and Operations where required)
• Assist Customer Service with problem solving related to a customer issue where required
• Handling updating of CRM with customer calls, rate offers, customer follow ups done
• Handling of bids / tenders for local customers using the relevant tools
• Sales contract management / Rate Agreement handling (incl. FMC filing where necessary)
• Customer data management in FIS and CRM
• Dispute and exception handling
• Qualifications and Technical Job Requirements:
• University degree or equivalent
• Good command of written and spoken English
• Working knowledge of MS Office
• Able to work well with others and follow guidelines
• Positive attitude
• FIS knowledge
• Receptive and be able to grasp new ideas and motivate oneself for personal development
• Success Criteria for Position:
• Communication/Organization Skills
• Overall Management Skills
• Communicative and ability to take initiative.
• Effective time management and planning skills
• Systematic and efficient way of working
• Ability to present complex correlations in a clear way.
• Knowledge in Statistical Methods
• Highly analytic working
• Positive Attitude can do attitude