Description:
As a Salesforce Business Analyst, you will play a crucial role in supporting S&P Global’s critical CRM system, ensuring continuous improvement and operational excellence. Your proactive approach to analyzing technical solutions and recommending enhancements will help drive process quality, maximize technology effectiveness, and create lasting value for our clients and stakeholders.
What’s In It For You
- Opportunity to work with a dynamic technical support team and industry-leading CRM tools.
- Engage with business partners, end users, and technical experts to deliver impactful solutions.
- Develop your expertise in solution design and process improvement.
- Contribute to AI-focused initiatives and knowledge management efforts.
- Exposure to the latest technology trends and industry best practices.
Responsibilities
- Support S&P Global’s CRM system for ongoing excellence in Commercial Operations.
- Collaborate with end users, product owners, and development teams from Order-to-Cash, Salesforce, and Entitlements.
- Proactively analyze technical solutions and identify areas for operational improvement.
- Engage with stakeholders to understand requirements and resolve issues.
- Manage and resolve critical incidents as an active member of the technical support team.
- Assist in creating comprehensive technical documentation and Knowledge Base articles.
- Ensure effective execution of the month-end close process through collaboration and issue mitigation.
- Supervise activities between resources, facilitating smooth workflow for service delivery.
- Monitor user feedback and provide suggestions for improvement to Scrum teams and Product Owners.
- Stay current with field practices and research new technology trends to enhance service standards and delivery.
- Understand end-to-end solutions and integrations within the overall architecture.
What We’re Looking For
- 1–2 years of total experience, with at least 1 year working with Salesforce and/or on a technical support team in a related field.
- Basic understanding of Agile best practices.
- Good understanding of development environments and testing processes.
- Strong analytical, communication, and collaboration skills.