Description:
Would you like the opportunity to work on a team that will craft the future of the company's Salesforce Instances? You enjoy working to break down and solve complex problems by creating practical, maintainable, and scalable solutions. You're a great person that willingly collaborates, listens, and cares about your peers. This position will enable you to interact with an Agile team of in-house Salesforce and integration systems professionals from around the world. We are in search of a highly motivated Project Manager / Business Analyst who is excited about utilizing their technical project management skills to lead projects from conception to completion in an Agile environment across multiple CRM teams.
Responsibilities
- Manage projects for Salesforce.com implementations or customizations from an Agile perspective end-to-end
- Act as Agile Scrum Master, facilitate meetings including Daily Scrum, Retrospectives and meetings with other teams
- Dig in to complicated technical details surrounding software product requirements
- Work with and guide our Product Owners to fill in technical gaps in requirements
- Eliminate impediments which are beyond the teams responsibilities to protect the team so they can stay focused on their development work
- Support change management process for new improvements into production
- Identify ways to better utilize Salesforce for business process, and make recommendations on improvements
- Build a high-performing team which includes continuous improvement of the team dynamics and performance.
- Manage CPQ and Billing projects for Salesforce.com implementations and customizations from Agile perspective
- Ability to do all the Salesforce configurations which includes building flows, reports, lightning pages, validation rules etc and should have strong troubleshooting skills to debug any issues
- Build a high-performing team which includes continuous improvement of the team dynamics and performance
Qualifications
- 4+ years of experience as a business analyst in a technical environment
- BA/BS in a relevant field (business or technology) or experience, with understanding of the financial services industry
- Salesforce CPQ and billing knowledge experience is preferred which mainly includes product setup, product options, price rules, product rules, contracts etc.
- Strong Critical Thinking and analytical skills
- Deep knowledge of and passion for Agile/Scrum including Agile metrics and reporting techniques
- Communication skills (presentational, active listening, ability to build consensus, and support across functions and at all levels)
- Salesforce Certifications or willingness to achieve Admin certification within first year
- Ability to clearly bring together and document software requirements
- Experience working effectively in a dynamic development environment within large, global teams
- You will be able to resolve conflict through arbitration, negotiation, reasoned discussion, or critical issue
- Aptitude for nurturing self-organizing, high performing teams via servant leadership, individual coaching and mentoring