Sales Team Lead Call Center

Description:

The Team Leader for Call Center Sales is responsible for supervising, motivating, and guiding a team of sales agents to achieve performance targets and exceed KPIs. This role involves overseeing daily operations, ensuring high-quality customer interactions, driving sales growth, and maintaining an engaging and positive team environment.

Essential Duties and Responsibilities:
 

• Supervise and manage a team of sales agents to achieve individual and team sales targets.
• Monitor performance metrics and ensure team members are meeting or exceeding KPIs.
• Conduct regular team meetings to communicate goals, updates, and address concerns.
• Develop and implement strategies to boost team performance and meet sales objectives.
• Analyze sales trends and identify areas for improvement to achieve KPIs.
• Ensure the team adheres to sales scripts and standard operating procedures.
• Provide training and mentoring to team members to enhance their skills and performance.
• Identify knowledge gaps and conduct regular refresher training sessions.
• Take proactive measures to address any shortfalls in KPI performance.
• Prepare and submit regular performance reports to the management team.
• Ensure the team complies with company policies, industry standards, and legal regulations.
• Monitor calls and review sales processes for quality assurance.
   

Experience:

Bachelor’s degree in Business Administration, Sales, or a related field (preferred).
Proven experience in a sales or call center environment, with at least 1-2 years in a supervisory role.