Description:
We're looking for a Sales & Support Assistant who enjoys helping customers, solving problems, and learning new technology. This opportunity is ideal for fresh graduates and university students who want to build a career in Customer Support and SaaS Sales.
Key Responsibilities
Customer Support
- Learn and become an expert in our cloud-based software.
- Assist customers via phone, WhatsApp, email, and remote support sessions.
- Understand customer issues and help resolve them efficiently.
- Review screenshots, videos, and voice notes to identify problems.
- Provide remote assistance using AnyDesk, TeamViewer, or similar tools.
- Join customer meetings on Google Meet or Zoom when required.
- Escalate complex issues with clear documentation.
Sales Support
- Conduct software demonstrations for prospective customers.
- Respond professionally to inquiries from new leads.
- Explain product features, pricing, and business benefits.
- Guide prospects throughout the sales process.
- Follow up with potential customers.
What we are looking for
- Strong verbal and written communication skills.
- Friendly and professional customer interaction.
- Good problem-solving and analytical skills.
- Basic understanding of computers, internet, and networking.
- Familiarity with web applications and remote support tools.
- Willingness to learn and grow in a fast-paced environment.