Sales & Success Executive

Description:

This is a full-time, hybrid role for a Sales and Customer Success Executive. The role sits at the centre of our client journey, from the first enquiry through to onboarding, tutor matching, ongoing support and long-term client satisfaction. The successful candidate will work closely with parents, students, schools and internal teams to ensure every lead is followed up properly, every client receives a high-quality experience and every operational detail is handled with care.

This is also a data-driven success role. The executive will be expected to stay on top of daily team activity, track sales and customer success performance, compile weekly statistics and prepare clear updates for the CEO. This includes reporting on lead progress, conversions, client satisfaction, tutor matching, retention, operational blockers and overall team performance, helping the business make better decisions through accurate, organised and timely reporting.

Qualifications

• Sales and lead closing experience in the UK market will be preferred
• Strong analytical and reporting skills
• Customer relationship management and client satisfaction skills
• Strong organisational and time management abilities
• Excellent communication and presentation skills
• Proficiency in CRM software, sales tools and reporting tools
• Experience in the UK education sector is a plus