Sales Executive

Description:

The Sales Executive role is a full-time, on-site position based in Islāmābād, Pakistan. The Sales Executive will engage with prospective and existing clients, explain Maqam e Haram’s customized Umrah services, and design tailored packages that meet individual and group needs. Day-to-day responsibilities include managing inbound inquiries, conducting in-person and phone consultations, preparing quotations, following up on leads, and closing sales in a professional and ethical manner. The role also involves coordinating with operations and customer support teams to ensure smooth service delivery, maintaining accurate records in CRM or sales tracking tools, and contributing to local marketing and outreach activities. The Sales Executive is expected to build long-term relationships, represent the brand with cultural sensitivity, and consistently meet or exceed sales targets.
Qualifications

• Strong consultative sales and customer service skills, with the ability to understand client needs and propose suitable Umrah packages.
• Excellent communication and interpersonal skills, including clear spoken and written English and Urdu; additional languages are an advantage.
• Proven ability to manage leads, follow up systematically, negotiate, and close sales in a transparent and ethical manner.
• Good organizational and time-management skills, with attention to detail in documentation, booking information, and client follow-up.
• Familiarity with travel and hospitality services (hotels, transport, tours), preferably with experience in religious or pilgrimage travel.
• Comfort using basic computer tools, messaging applications, and CRM or sales tracking software.
• Ability to work on-site in Islāmābād, collaborate with cross-functional teams, and maintain a client-focused attitude.
• Knowledge of Umrah rituals and related logistics is highly beneficial; prior sales experience in travel, tourism, or services is an asset.
• Minimum education at intermediate/college level