Description:
The Assistant Manager (Retail Collection Centers) is responsible for overseeing day-to-day retail operations across all collection centers nationwide. The role ensures smooth functioning of retail centers, achievement of sales targets, adherence to company standards, and a consistent customer experience. The position also involves staff supervision, operational audits, process improvements, and close coordination with the Head Office and regional teams.
Key Responsibilities:
Operational Management
- Ensure timely opening and closing of all retail outlets nationwide.
- Verify functionality of CCTV, booking systems, internet connectivity, and other operational tools.
- Ensure that display areas, signage, and branding at all centers reflect company standards.
- Conduct surprise visits to evaluate outlet performance, compliance, and customer service quality.
- Identify operational gaps and recommend improvements to enhance efficiency and customer satisfaction.
Team Supervision & Training
- Ensure all retail staff follow the prescribed dress code and maintain a professional appearance.
- Conduct weekly and monthly meetings with supervisors to review performance, discuss challenges, and suggest improvements to the HOD.
- Arrange regular training sessions for staff to strengthen product knowledge and service skills.
- Maintain discipline, teamwork, and accountability among retail staff.
Sales & Business Development
- Develop and implement sales strategies to achieve monthly and annual revenue targets.
- Guide and motivate retail teams to improve walk-in customer conversions and upselling performance.
- Identify new business opportunities and evaluate potential locations for opening new retail centers.
- Monitor sales trends and prepare performance analysis reports for management review.
Coordination & Reporting
- Coordinate with Head Office departments (Finance, IT, HR, etc.) to resolve operational issues promptly.
- Follow up on pending tasks and ensure their timely completion.
- Ensure accurate and timely reporting of all activities, including sales summaries, staff attendance, and operational updates, to the HOD.
- Execute any special projects or assignments as directed by the HOD.
Compliance & Security
- Ensure strict adherence to company SOPs, safety, and security protocols.
- Conduct periodic audits to ensure compliance with operational standards.
- Immediately report any discrepancies, system failures, or policy violations to HOD.
Qualifications & Experience:
- Bachelor’s degree in Business Administration, Commerce, or a related field (MBA preferred).
- 3–5 years of relevant experience in retail operations, courier/logistics, or service industry management.
- Strong leadership, communication, and analytical skills.
- Proficiency in MS Office and familiarity with retail management systems.
- Willingness to travel frequently to retail centers nationwide.