Description:
We are looking for an experienced Sales Coach to join our Customer Success Department at Freight Genie with strong sales expertise who can guide, train, and empower our clients to close more deals, maximize ROI, and gain the most value from our services.
As a Sales Coach in the Customer Success Department at Freight Genie, you will focus on strengthening our clients’ sales capabilities. Your primary goal will be to coach and mentor clients on objection handling, deal-closing strategies, and best practices for selling, ensuring they are positioned to succeed with the leads generated by Freight Genie.
While client retention and satisfaction remain important, your core responsibility will be to act as a trusted advisor and coach; helping clients sharpen their sales approach so they can close more deals and see greater returns from our services.
Responsibilities:
- Conduct one-on-one coaching sessions with Freight Genie customers to strengthen client sales conversations, objection handling, and closing techniques, ensuring alignment with Freight Genie’s lead-generation process.
- Guide clients during onboarding to set the foundation for effective sales execution and long-term success.
- Handle difficult client meetings, complaints, or situations involving churning clients and chargebacks.
- Hold bi-weekly performance reviews to track progress, share best practices, and adjust coaching plans.
- Collaborate with Customer Success, Sales, and Outreach teams to align client expectations with achievable results.
- Track coaching outcomes and client progress in CRM systems for accountability and follow-through.
- Drive retention and renewals by equipping clients to achieve stronger results.
- Actively collect client feedback to improve Freight Genie’s coaching and service offerings.
Qualifications:
- Proven experience in customer success, client relationship management, or a related role, with a track record of conducting effective one-on-one online meetings with customers. Having experience in working with clients from the US and Canada is preferred.
- Prior sales experience is required, with the ability to guide and coach clients in strengthening their sales skills and deal-closing ability.
- Skilled at breaking down complex sales challenges into actionable coaching strategies.
- Strong verbal and written communication skills in English, with the ability to effectively convey service value. Must be fluent and clear, with a good accent for engaging with clients from the US and Canada during meetings, calls, emails, and other interactions.
- Skilled at handling client objections and providing timely resolutions.
- Strong organizational skills, attention to detail, and a client-focused mindset.
- Experience in managing client lifecycle stages including onboarding, retention and renewal.
- Proficiency with CRM software and tools.
- Ability to work both independently and as part of a team.