Sales And Marketing Representative

Description:

We are a travel agency dealing in visa services, consultations and early appointments. We are looking for a dedicated Sale and Marketing Representative who will play a critical role in customer handling and turning potential leads into loyal customers. Your role will be essential for building a positive first impression, trust and guiding clients through our services according to their travel needs until the deal is made

Responsibilities

• Respond promptly to customer queries across social media, email, messaging apps, and phone.
• Understand clients’ travel preferences and recommend suitable packages, flights, hotels, and activities.
• Provide detailed information on destinations, visa processes, costs, and itineraries.
• Build strong rapport with clients through clear, friendly, and confident communication.
• Follow up with leads regularly to convert interest into confirmed bookings.
• Maintain organized records of all inquiries, leads, and conversions.
• Assist with post-sale support, including document submission reminders, itinerary changes, or customer satisfaction check-ins

Qualifications

• Strong communication skills in English and Urdu (written and spoken).
• Passion for travel and basic knowledge of popular destinations, visa types, and travel logistics.
• Customer-focused, with a helpful and positive attitude.
• Ability to manage multiple chats/calls and follow up in a timely manner.
• Experience in sales or customer service, preferably in the travel industry, is a plus.