Recovery Specialist

Description:

The collections officer will contact clients and inform them of their debts, negotiate payment plans, and ensure payments are made within the due date.

· Excellent Sales Recovery Forecast keeping in view of the monthly projected sales.

· Must ensure timely recovery from all customers and maintain effective client relationships. Need to coordinate with clients and collection officers nationwide.

· Ensure recovery of the write-off portfolio and maintain the level as per the minimum threshold set by the management. ·

· Ensure process improvement/efficiency in the collection/recovery process in order to contribute towards profitability. Evaluate/review collection/recovery performance and monitoring of recoveries on a regular basis and timely submit the recovery report.

· Reviewing the company debtor list and contacting customers to inform them of their overdue bills.

· Advising customers on their payment options and suggesting methods of payment.

· Keep invoice dispatch record and its on-call confirmation with the Customer

· Send monthly payment reminders over the email/call to the Customers and constantly follow up until the recovery.

· Recovery of outstanding balances from customers either by email/phone calls or by personal visits and conduct regular meetings with the concerned persons regarding their outstanding balances

· Maintain a daily log of phone calls, SMS, WhatsApp messages, and email.

· Maintain recovery data sheet and reconciliation of amount received with the Account Department.