Recovery Officer

Description:

ICE Karachi Campus is actively seeking a motivated and detail-oriented Recovery Officer to join their administrative team. This role is ideal for someone who is organized, assertive, and thrives in a results-oriented environment. The Recovery Officer will be responsible for ensuring timely fee collection, maintaining accurate financial records, and effectively communicating with students and guardians for recovery follow-ups.

The ideal candidate should have 1–2 years of professional experience in recovery or accounts, with prior experience in educational institutions (such as schools or colleges) considered a strong advantage. Strong command over Microsoft Excel and related spreadsheet tools is essential, as the role demands meticulous record-keeping and regular report generation.

You must possess excellent communication skills and the ability to handle follow-up calls with a balance of politeness and firmness. A proactive mindset and the ability to meet strict deadlines are critical for success in this role. You'll be expected to track outstanding dues, send reminders, update ledgers, and support the finance/accounts department with relevant documentation and reconciliation.

Key Responsibilities:

• Monitor and manage outstanding fee balances of students.

• Conduct follow-up communication through calls, emails, and messages.

• Update and maintain detailed financial records and reports using Excel.

• Coordinate with the accounts team for reconciliation and escalation if needed.

• Maintain a courteous yet persuasive approach during recovery communication.

• Ensure all recovery activities are documented and logged systematically.