Recovery Officer

Description:

Are you skilled in managing recovery operations and passionate about resolving outstanding dues? Sparx Smartphone, a leader in the mobile industry, is seeking a Recovery Officer to join our team. If you have a proven track record of effectively managing debt collection processes and are committed to ensuring timely payments, this role is perfect for you!

**About Us:**

Sparx Smartphone is renowned for its innovation and expertise in the mobile industry. We are dedicated to maintaining financial stability and ensuring the timely recovery of outstanding debts.

**Key Responsibilities:**

- Debt Recovery: Utilize various channels and strategies to recover outstanding dues from customers.

- Customer Engagement: Initiate contact with delinquent customers through phone calls, emails, and letters to negotiate payment terms and resolve payment disputes.

- Payment Monitoring: Monitor payment arrangements and follow up with customers to ensure timely payments are made as per agreements.

- Documentation: Maintain accurate records of all communication with customers and update the database with payment status and recovery efforts.

- Legal Compliance: Ensure compliance with relevant laws and regulations governing debt collection practices, including fair debt collection practices and privacy laws.

- Reporting: Provide regular reports on recovery activities, including recovery rates, outstanding balances, and progress against targets.

- Collaboration: Collaborate with internal teams, including sales, finance, and legal, to coordinate recovery efforts and resolve customer issues.

- Continuous Improvement: Identify opportunities for process improvement and optimization in debt recovery strategies and practices.