Quality Control Executive

Description:

We are looking for a Quality Control Executive to join our Karachi team. This role is responsible for ensuring service excellence and maintaining quality standards across customer interactions.

Key Responsibilities:

1- Develop and implement quality control policies and procedures.

2- Monitor calls and email interactions to evaluate service quality.

3- Identify recurring customer complaints and work to minimize them.

4- Investigate service issues and coordinate with teams for resolution.

5- Ensure compliance with company policies and regulatory requirements.

6- Gather customer feedback and implement service improvements.

Qualification:

Bachelor’s degree (Fresh & experienced graduates encouraged to apply)

Strong interpersonal and analytical skills

Excellent email writing and drafting abilities

Self-motivated, proactive, and detail-oriented