Qsa Senior Technical Specialist

• ServiceNow

Description:

Required Skillset:

• The ability to work with colleagues and stakeholders to gain an in- depth understanding of critical business requirements.
• Take Business requirements and convert to technical solution and solution designs
• Configure solutions aligned to best practice, out the box standards. Customise solution where needed.
• Build Integration.
• Enable and configure Mobility
• Perform unit, integration and system testing.
• Apply problem solving skills to address solution Challenges.
• Able to configure New as well as maintain existing solution. Produce required technical documentation.
• Guide Business on best practice our the box ServiceNow Solution, Apply Test driven development.

Responsibilities:

• Attend Workshops to Understand: requirements, Solution Walkthroughs, Testing Sessions, Implementation
• Participate in Pre-sales workshops to determine Client offering (SOW)
• Technical Specifications and Designs
• Solution Configuration
• Testing
• Implementation
• Post Production Support
• Operational Support
• Participate in establishment of best Practices

Artefacts to be produced:

• Solution Design Specifications
• Technical Specifications
• Configured Solution
• Build Documents
• Testing Outcomes
• Implementation
• Configuration Standards
• Data upload scripts

Required Qualifications:

• Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles
• ITL Foundation
• Agile Methodology
• 5 – 10 years experience in ServiceNow
• Industry Specialist
• Min of 3 implementations in ServiceNow
• ServiceNow Administration certification