Description:
The Program Manager will bring extensive experience in Agile delivery, stakeholder collaboration, and managing technical and operational programs. He/She will work cross-functionally with data engineers, low-code engineers, and software development teams to optimize product workflows, streamline operations, and deliver high-impact solutions.
Responsibilities
- Program & Delivery Leadership
- Lead the delivery of large-scale programs across data engineering, product development, Decisions & JIRA platform, and automation domains.
- Define scope, timelines, milestones, and success criteria in collaboration with technical leads and business owners & PMO
- Apply Agile practices to manage workstreams across multiple technical teams.
- Drive program health reviews, risk assessments, and communication plans for all initiatives.
- Software Development & Product Operations
- Partner with software engineering teams to facilitate product releases, enhancements, and DevOps practices.
- Align product operations with delivery timelines, ensuring seamless development-to-deployment workflows.
- Collaborate on backlog management, sprint planning, capacity forecasting, and post-release retrospectives.
- Support integration of engineering workstreams with cross-functional product and customer workflows.
- Business Process Model and Notation Platform (Decisions & JIRA)
- Lead initiatives to identify, prioritize the delivery of Decision platform business modules for compliance
- Collaborate with product & process owners and low-code engineers to define requirements, user stories, and delivery schedules.
- Ensure the Decisions solution built is aligned with product requirements and long-term maintainability.
- Oversee UAT planning, release cycles, and change adoption across user groups.
- Stakeholder Management & Communication
- Serve as the primary interface between technical teams and business stakeholders across operations, product, finance, and leadership.
- Translate business requirements into actionable plans and align program delivery with evolving needs.
- Provide transparent reporting and updates to stakeholders through dashboards, status meetings, and executive summaries.
- Build trust and engagement by facilitating cross-team collaboration and delivering measurable outcomes.
- People Leadership & Process Improvement
- Lead and mentor cross-functional team members, including data engineers, developers, low-code engineers and automation specialists.
- Promote continuous improvement across all areas of delivery, including agile practices, technical enablement, and team maturity.
- Facilitate knowledge sharing and ensure resource capacity and skills alignment with organizational goals.
- Data Engineering & Platform Operations
- Oversee planning and execution of data infrastructure, pipelines, and engineering workflows for enterprise data products.
- Work with data engineering teams to prioritize and deliver secure, scalable, and automated data systems.
- Ensure best practices in data modeling, governance, testing, and deployment pipelines are applied consistently.
- Coordinate with architecture and security teams to ensure compliance and performance of data platforms.
- All other related duties assigned by the manager.
Qualifications
- Bachelor’s or Master’s degree in Computer Science, Engineering, Information Systems, or a related technical field.
- 6+ years of experience in program or project management in data engineering, software, or platform delivery environments.
- Strong knowledge of Agile/Scrum methodologies, DevOps practices, and software development lifecycle (SDLC).
- Familiarity with data platforms, infrastructure (e.g., Azure, Snowflake, PostgreSQL), and process automation tools (e.g., Decision, Salesforce, CPQ).
- Proven experience managing multiple concurrent programs across technical and business domains.
- Excellent organizational, interpersonal, and communication skills.
- Agile or PMP certification preferred.