Program Manager

Description:

- Communicate with training attendees through the end-to-end learning journey.

- Manage & analyze data from participants & clients to improve processes.

- Maintain and develop plans for effective problem-solving & relationship building.

- Create, develop & manage communication workflows, training surveys, and feedback.

- Collect, communicate & implement feedback to improve all aspects of a given training course.

- Connect & onboard external instructors and contractors.

- Assist in developing training schedules & coordinate with team members.

- Assist in the creation & development of training programs for corporate clients.

- Coordinate with external & internal instructors to manage multiple training schedules.

- Moderate live instructor-led training sessions & assist in smooth execution.

- Identify & resolve any problems within the process to maximize efficiency.

Skills and qualifications:

- Bachelor’s degree in Business Administration, Sales, Marketing, Computer Science, or related field.

- 1 – 3 years of experience in relevant field.

- Strong communication & relationship management skills.

- Proven record in facilitating decision-making & relationship-building quality.

- Understanding of MS Office & CRM systems

- Ability to work in a fast-paced and highly collaborative environment.