Product Operations Manager

Description:

In this role you will be responsible for building feedback loops between the Product team and our customers to ensure we are tackling the most pressing requests; this includes launching and managing tools to collect customer feedback, setting up processes to review and route requests, project management of the highest priority initiatives, and creating dashboards to help the Product team understand our customers’ needs. You will work closely with stakeholder teams creating strong working relationships and influencing across sales, product management, and engineering.

As Product Operations Manager at Motive, you will be tasked with identifying and executing on opportunities for product growth, process improvement and automation, and sales and marketing insights. You will be charged with changing how we tackle customer requests to make them more data-driven, efficient, and create a bigger impact.

You will partner closely with product managers as well as stakeholders from sales and marketing teams to help drive rapid company growth. In return, you’ll receive visibility across the organization and will be a key voice in one of the most exciting companies in the transportation industry. This is a great time to join Motive, and we’re looking for heavy-hitters to join us on our mission

What You'll Do

• Launch and manage third-party tools to help scale our Product team.
• Define and train the Product team on workflows that facilitate the team’s day-to-day activities.
• Design and implement processes to submit, review, and prioritize customer requests.
• Collaborate with the product team and end-users to deliver updates.
• Partner with product managers and engineers to build and deploy products successfully.
• Grow the efficiency of existing organizational processes and procedures to enhance and sustain our team’s internal capacity.

What We're Looking For

• 5+ years experience as a program manager in Product, Sales, or Marketing organizations
• Self-starter and a high degree of motivation to go above and beyond the task at hand
• Expertise in data analysis and manipulation using SQL or other tools (Salesforce, Excel, etc)
• Experience driving projects end-to-end and bringing synergies across organizations at all levels
• Experience working effectively with remote/offshore teams