Description:
The Planning & Customer Service Executive will coordinate, plan & support of all exports (Third Party and Affiliate Exports) within the business while coordinating with internal & external customers. The incumbent will liaise with Logistics & documentation, Purchase, S&OP, Finance, Production, Quality, Warehouse, and Administration teams. He/she will be expected to purposefully identify issues, consider alternativesolutions, and take corrective action to resolve problems. Provide support/service to the client as well as communicating status to all parties involved.
Core Responsibilities
- Coordination - Coordinate Manager International Business & Manager Export Logistics & Documentation in achieving export targets.
- Shipment Planning, Inventory & Stocks - Reviewing stock position in SAP and liaison with Warehouse team for intime availability of the goods. Tentative Shipment planning for customer approvals / alignment to meet desired schedules.
- Support Services and Agility & Innovation - Alternative planning / short shipment documentation in liaison with Manager Export Logistics & Documentation. Issuance of Proforma Invoice (PFI) / Sales Agreement / Order confirmation. Order compilation / tracking report to update customers regarding stock availability and shipment schedules. Compilation of Yearly Data for Export Refinancing, other Govt organization and FPCCI for Export Trophy Award as per desired format.
- Liaison and Communication - Develop and maintain effective channels of communication with internal and external customers. Coordination with JDA and S&OP team for production planning. Procurement of Packing material (customized bags, Pallets – Wooden/plastic, Slip Sheets etc.). Liaison with Export documentation team to update customer. Follow-up with Shipping line for shipment delivery at POD/ DO status and payment follow-up with customer – if required. Follow up of payments – Advance, Open Account, CAD, L/C from customers. Follow-up with banks and finance team for proceeds realization in Pakistan
- Problem Solving and Customer Complaints - Approval from customer to get consent on short / delayed / alternate shipments. Raising of customer complaints to concerned team for investigation and CAPA/ compensation. Serve as a liaison between external customers and internal functions to ensure customer satisfaction
Mandatory Requirements
Qualified candidates will have:
- Bachelor’s degree
- 5+ years of relevant work experience
- Knowledge of documentation, State Bank regulations and custom requirements
- Good communication skills
- Proficiency in MS Office and Reporting systems