Patient Support Specialist

Description:

Apax Solutions is hiring an experienced Patient Support Specialist to join our US Healthcare operations.

Location: Johar Town, Lahore – On-site
Shift: Night Shift / US Hours
Experience: 1–4 Years
Joining: Immediate

Key Responsibilities
Handle inbound and outbound patient calls professionally
Assist patients with appointments, scheduling, and follow-ups
Respond to patient inquiries and provide accurate information
Verify and update patient demographics and records
Coordinate referrals, prescriptions, and medical records
Follow up with patients regarding appointments and care-related matters
Communicate with healthcare providers, pharmacies, and insurance companies when required
Handle patient concerns and escalate issues appropriately
Maintain accurate documentation in EMR/EHR systems
Follow HIPAA, privacy, and client compliance requirements
Meet daily productivity, quality, and performance targets

Requirements
1–4 years of experience in US Healthcare / Patient Support / Medical VA / Medical Reception
Strong spoken and written English communication skills
Experience with EMR/EHR systems
Good understanding of US healthcare workflows
Excellent customer service and problem-solving skills
Strong computer and multitasking abilities
HIPAA knowledge is preferred
Experience with eClinicalWorks, Athena, Tebra, Kareo, RXNT, TherapyNotes, or similar systems is a plus