Patient Services Manager

Description:

What You’ll Do:

• Develop and implement customer service policies, procedures, and standards to ensure the effective resolution of customer issues.
• Lead and manage the Support Department team to ensure that customer issues are resolved in a timely and efficient manner.
• Need to have Technical understanding of CRM/Dashboard/ASANA.
• Develop and maintain strong relationships with key stakeholders, including customers, vendors, and internal teams.
• Establish and maintain a culture of excellence in customer service within the Support Department.
• Analyze customer feedback and identify areas for improvement in the Support Department.
• Develop and deliver training programs to ensure that the Support Department team has the necessary skills and knowledge to meet customer needs.
• Manage the budget for the Support Department and ensure that resources are allocated effectively to meet customer needs.
• Stay up-to-date with industry trends and best practices in customer service and implement them within the Support Department.

Requirements: -

• Bachelor’s degree in Business Administration, Marketing, or related field.
• Minimum of 5 - 7 years of experience in customer service management, preferably in a technology or software industry for US base companies.
• Working with Product Team to improve Customer Services processes and build new ideas into it.
• Excellent communication skills, both written and verbal.
• Strong leadership and management skills.
• Ability to work well under pressure and manage multiple priorities.
• Strong analytical and problem-solving skills.
• Experience in budget management.
• Need to have hand on experience with CRM (Salesforce + HubSpot + In-house CRM + Support Ticketing Software's.
• Ability to work independently and in a team environment.
• Proficient in Microsoft Office and customer service software.