Patient Relationship Officer

Description:

Saleem Memorial Hospital is currently hiring a Receptionist / Patient Relationship Officer to strengthen its front-line patient care and support team in Lahore. This role is ideal for individuals who possess excellent interpersonal and communication skills and have a strong understanding of patient handling and front desk operations within a healthcare setting.

The selected candidate will be responsible for managing the front desk, greeting patients and visitors with professionalism and empathy, answering inquiries, scheduling appointments, and providing support throughout the patient visit. The role requires a courteous, organized, and proactive individual capable of handling fast-paced hospital environments while ensuring a positive and supportive experience for all patients and their attendants.

The Patient Relationship Officer will also act as a key communication bridge between patients and medical staff, ensuring that patient concerns are promptly addressed and hospital service standards are maintained. Prior experience in hospital settings will be considered a significant advantage.

Key Responsibilities:

• Welcome and guide patients and visitors with professionalism and compassion

• Handle patient registrations, appointment scheduling, and follow-ups

• Address patient queries and concerns courteously and promptly

• Maintain records and ensure proper documentation in the hospital system

• Collaborate with medical and administrative staff to streamline patient services

• Ensure a clean and organized front desk environment

• Provide consistent support for patient satisfaction and hospital service quality

Qualifications:

• Graduation from a recognized and well-reputed institution

• Strong verbal and written communication skills

• Computer proficiency and knowledge of hospital information systems (preferred)

• A customer-focused and empathetic approach