Patient Experience Representative

Description:

We’re looking for a compassionate and detail-oriented Patient Experience Representative to join our healthcare team. The ideal candidate will handle patient billing inquiries, insurance verifications, and provide outstanding support to ensure a seamless experience.

Requirements:

• Respond to patient inquiries regarding billing, claims, and balances.

• Verify insurance coverage and explain benefits, co-pays, and deductibles.

• Help patients understand financial responsibilities and payment options.

• Resolve billing discrepancies and escalate complex cases when needed.

• Process payments, set up payment plans, and post accurately to accounts.

• Maintain patient confidentiality and adhere to HIPAA regulations.

• Document all interactions and maintain accurate records.

• Collaborate with billing, collections, and clinical teams for efficient service.